📜 Terms and Conditions

Effective Date: 17-04-2025
Welcome to Elva Jewels (https://elvajewels.in/). These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these terms.

1. Company Information

Elva Jewels
Location: Koduvally, Kozhikode – 673572, Kerala, India
Phone: +91 87144 81114
Email: support@elvajewels.in

2. Product Information

We offer handcrafted, silver-based fine jewelry. While we strive to display all product details accurately (including price, size, weight, and color), slight variations may occur due to the handmade nature of our products or differences in screen displays.

3. Orders & Payments

  • All orders are confirmed only after successful payment.

  • We accept payments via secure payment gateways integrated into our website.

  • In case of payment failure, the order will not be processed.

  • Elva Jewels reserves the right to cancel or refuse any order if there is an issue with payment or suspected fraud.

4. Shipping & Delivery

  • We ship products across India and internationally.

  • Delivery timelines vary based on location and courier service availability.

  • Customers will receive tracking details once the product is dispatched.

  • Elva Jewels is not responsible for delays caused by courier partners or customs.

5. Returns & Refunds

  • Returns are accepted only in the case of damaged or incorrect items, and must be reported within 48 hours of delivery.

  • The item must be unused, in original packaging, and with proof of purchase.

  • Once the return is approved, we will issue a refund or send a replacement.

  • No returns or refunds will be provided for customized or used jewelry.

  • Refunds may take up to 7–15 business days to reflect, depending on the payment method and bank processing time.

6. Custom Orders

Custom and personalized orders are non-returnable and non-refundable unless there is a manufacturing defect. Any details provided for personalization must be accurate and final at the time of placing the order.

7. Intellectual Property

All content on the Elva Jewels website, including images, product designs, logos, and text, is the property of Elva Jewels and protected by copyright laws. Unauthorized use or reproduction is prohibited.

8. Privacy

We are committed to protecting your personal information. Please refer to our Privacy Policy to understand how your data is collected, stored, and used.

9. Changes to Terms

Elva Jewels reserves the right to update or modify these Terms and Conditions at any time without prior notice. Please review this page periodically for changes.

10. Governing Law

These terms are governed by the laws of India. Any disputes arising shall be subject to the jurisdiction of courts in Kozhikode, Kerala.

📞 Contact Us

If you have any questions regarding these Terms and Conditions, feel free to contact us:
📧 support@elvajewels.in | 📱 +91 87144 81114