Delivery and shipping
Delivery and Shipping Policy
Welcome to Elva Jewels!
We are committed to delivering your order quickly, safely, and reliably. Please read our Delivery and Shipping Policy carefully.
Dispatch and Delivery Timeline
Order Processing: All orders are processed and dispatched within 0-3 business days after payment confirmation.
Delivery Timeline: Once dispatched, the order will be delivered within 4-7 business days, depending on your location.
Please note:
Delays might occur during holidays, sales, or unforeseen circumstances like natural calamities or courier delays. We appreciate your patience and understanding.
Order Cancellation
Cancellation Window: You can cancel your order until it is dispatched.
Once the order is dispatched, cancellation requests will not be accepted.
To request a cancellation before dispatch, please contact our support team immediately at support@elvajewels.in or WhatsApp us at the provided contact on the website.
Return and Refund Policy
At Elva Jewels, customer satisfaction is our priority.
We offer a 7-day return and refund policy on genuine reasons such as:
Wrong product received
Damaged product
Manufacturing defects
Return Conditions:
The return request must be raised within 7 days of receiving the product.
The product must be unused, unworn, and in its original packaging with tags intact.
We may request images or videos of the product to validate the return reason.
Refund Process:
Once the returned product passes our quality check, a refund will be initiated to your original mode of payment.
Refunds may take 5-7 business days after we receive the returned product.
Non-Returnable Items:
Products damaged due to misuse or improper handling
Customized or personalized jewelry
How to Request a Return
Email us at support@elvajewels.in within 7 days of delivery.
Mention your order number, reason for return, and attach any necessary pictures.
Our support team will guide you through the return process.